ABSTRACT
Peduli Lindungi is a national website used to track Indonesian citizens during the pandemic to prevent the widespread of Covid-19. With the urgency of peduli lindungi website usage, peduli lindungi website is supposed to be more reliable for users, and based on the reviews collected from the app store and google play store there is some evidence that the website is being used more than the application, and because there are also inconsistencies in the application based on the review, the user does not want to have similar problems while using the website. From the sample, it is found that the website also has some inconsistencies towards the flow of the system, in some features such as showing vaccine certification, and the clicking buttons which does not seem to be working. These problems that were found are flaws of the website, and with that problem stated, the method of FSM Model and its combination with Model Based Testing (MBT) was found to have a clear observation towards the coverage execution of the testing, which can help to find in which flow does the website has its inconsistencies. Also because peduli lindungi website matches the characteristics for FSM MBT, therefore this method is used in this research. © 2022 IEEE.
ABSTRACT
The pandemic has made digital transformation faster, and Indonesia is no exception, especially in education. Learning management system (LMS) is a learning media that is widely used in educational institutions. However, not all educational institutions have sufficient resources to build an LMS from scratch. “Angkasa LMS” Web is a Web that allows educational institutions to order a ready-to-use LMS easily. The target users of this service are pretty varied because they consist of education management and educational management foundations, especially in areas of Indonesia that have Internet access. To be used easily by these varied target users, this Website must have good usability in its user interface. For this reason, usability testing needs to be carried out in order to get feedback for improving the user interface design before the application is delivered to the public. However, the developer has obstacles related to the COVID-19 pandemic policy to carry out usability testing, which limits direct interaction with people. Moreover, the project time is quite narrow, and the schedule is quite tight for the developer team. Based on these limitations, this study conducted usability testing of the “Angkasa LMS” Web case study using the unmoderated remote usability testing method. The experimental results show that this method can be used to obtain insightful feedback from the participants, with additional treatment such as the use of convenience sampling, periodic reminders for participants, and the increasing number of participants exceeding the target. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.